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IT help desk
Help desk software for IT teams, at $10 a technician.
Optanik Support is IT help desk software with email-to-ticket, a no-login customer portal, round-robin assignment, reports and tickets linked to the computer they're about. $10 per technician per month; requesters are always free.
Optanik Support is a help desk built for IT. Email, a customer portal, the Need Help button and monitoring alerts all land in one queue. Tickets know which computer they're about, so technicians can see the device, take remote control, or isolate it on the network without leaving the ticket.
Everything an IT help desk needs on day one
| Need | In Optanik Support |
|---|---|
| Email-to-ticket | Forward your support address; every message opens a ticket or adds a reply |
| Customer portal | No account required: open a ticket or look one up with the ticket number and email |
| Queue and views | All, mine, unassigned, open, pending customer, pending internal, resolved, closed, with live counts |
| Assignment | A default team with round-robin, or assign by hand |
| Internal notes | Technician-only notes that never reach the requester |
| Email templates | Opened, reply, changes, resolved and closed, branded to the workspace |
| Reports | Volume, technicians, categories, priority, response time and sources |
| Public page and knowledge base | A drag-and-drop help site with hours, FAQs, articles and Remote Assist downloads |
| Spam protection | CAPTCHA, bot trap, rate limits and quarantine for duplicates |
What makes it different: tickets that know the computer
- The device is on the ticket. The first time someone opens a ticket they enter the device serial, which links the computer to them. Later email tickets attach to that device on their own.
- Fix it from the ticket. See whether the computer is online, open it in Optanik, take remote control, or isolate it on the Optanik Network if it looks compromised.
- Tickets from monitoring. Optanik alerts, like a computer going offline, a full disk or a failed install, can open tickets automatically.
- Meetings with notes. Schedule an OptaMeet call from the ticket, and OptAi adds the meeting summary to the ticket as an internal note.
- An AI technician, if you want one. With a full-access MCP key, an AI assistant can read the ticket and its device, install software, patch, reboot or change firewall rules, then reply and close the ticket.
Pricing
$10 per technician per month. Requesters, employees and customers who send tickets are always free. The help desk works on its own, without Optanik endpoints.
With at least one paid Optanik endpoint ($2 a month), the account owner's technician seat is free, along with a Keyring Keymaster seat and an OptaMeet seat. Inbound email-to-ticket needs a paid account: one paid Optanik endpoint or one paid technician seat.
Common questions
Do people who submit tickets need a license?
No. Only technicians who work tickets need a $10 seat.
Can I use my own email address?
Yes. Forward your existing support address to the workspace's ticket email, and send notifications through your own SMTP server so replies land back on the ticket.
Is there a free trial?
Try the live demo with a sample help desk, no sign-up needed.
Run your help desk on Optanik Support.
$10 per technician per month. Requesters are free, and tickets know the computer they are about.
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